Refund Policy
Learn about our refund process and timelines.
At Utna Systems Pvt. Ltd., we value your trust and strive to deliver high-quality services through our TotalSheet software. If you are not fully satisfied with your purchase, you may be eligible for a refund, subject to the conditions outlined below.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
- The refund request is submitted within 7 days of the subscription purchase.
- A valid reason is provided, such as:
- The service did not meet expectations.
- A technical issue could not be resolved by our support team. - The user has not violated any of our Terms & Conditions or User Policy.
Note: Refunds are not applicable for:
- Services already utilized.
- Partially used subscriptions beyond the trial period (if applicable).
2. How to Request a Refund
Please email your refund request to support@totalsheet.app with the following information:
- Registered Email ID
- Payment Transaction ID
- Date of Purchase
- Reason for Refund Request
3. Refund Process
- Once your request is reviewed and approved, the refund will be issued to your original method of payment.
- Refunds are typically processed within 6 to 14 working days.
- You will receive an email confirmation once the refund has been initiated.
- Please note that processing times may vary based on your payment provider or bank.
Contact Support
If you have any questions or require assistance, please contact:
Email: support@totalsheet.app
Utna Systems Private Limited
Presidency Zone-1, Kankanady,
Mangalore, 575002
KA - India
Important Notice
Please ensure that all payment and contact details provided during your refund request are accurate to avoid processing delays.
Utna Systems Pvt. Ltd. reserves the right to deny refund requests that do not comply with this policy.
Need Help With Your Refund?
Our support team is here to assist you with any refund-related queries.
Contact Support