Privacy Policy

Utna Systems Pvt. Ltd. ("Company," "we," "us," or "our") operates software solutions under a SaaS (Software as a Service) model through its platform TotalSheet. This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information when you access or use our software, services, and website located at www.totalsheet.app.

By using our services or accessing our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information Collection and Use

We may collect personally identifiable information (“Personal Information”) necessary for delivering our services and ensuring compliance, including:

Full Name
Phone number
Email address
Billing and postal address
Company Name and Type
GSTIN (if applicable)

This information is collected directly from you during registration, billing, communication, or use of our services.

2. Log Data

When you visit our website or access the software, we collect information that your browser sends, known as “Log Data.” This may include:

IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Date and time of access
Cookies (see Section 3)

We use this data to analyze trends, improve user experience, and maintain system security.

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance functionality, analyze usage patterns, and improve services. Cookies are small files stored on your device. You can disable cookies via your browser settings, but some features may become limited or non-functional.

4. Use of Information

We use your Personal Information to:

Deliver and maintain our services
Process payments and billing
Provide customer support
Send service-related notifications
Improve and personalize your experience
Comply with legal and regulatory obligations

5. Sharing and Disclosure

We do not sell or rent your Personal Information. However, we may share it with:

Authorized third-party service providers (e.g., hosting, payment processing, analytics) who are contractually bound to maintain confidentiality.
Regulatory authorities, if required by law or legal process.
Business transfers, in case of merger, acquisition, or asset sale.

6. Data Retention

We retain your Personal Information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, or enforce our agreements. Once data is no longer required, it is securely deleted.

7. Data Security

We take data security seriously. We implement reasonable administrative, technical, and physical safeguards, including:

SSL encryption
Secure servers
Restricted access protocols

However, no digital system is 100% secure. You use the platform at your own risk.

8. Your Rights

As a user, you have the right to:

Access and review your data
Request correction of inaccurate data
Request deletion of your data, subject to contractual/legal obligations
Withdraw consent for data use, where applicable
File a complaint with regulatory authorities if data is misused

To exercise these rights, contact us via the details below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Effective Date." Continued use of the services after changes indicates your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: support@totalsheet.app